Covid-19 : Lub d Travel Safe

Privacy Policy

The following privacy policy are tailored for the different ways your Personal Information is collected through Lub d websites. This Privacy Policy (“Policy”) lets you know how we collect and use and disclose your Personal Information, how you can control its use, and describes our practices regarding information collected from the different sources that link or refer to this Policy (not limited to but also other modes such as our websites, computer or mobile software applications, and HTML-formatted email messages). Your personal information allows us to provide the products and services you have asked for, as well as enabling us to improve those products and services by understanding your interests and preferences. By understanding what you like (and what you don’t) we are able to personalize your experience, show relevant adverts and improve your stay. By using any of our products or services and/or by agreeing to this Policy, e.g. in the context of registering for any of our products or services, you agree to the collection and use.

Bookings and reservations


We may collect Personal Information which may include, but not limited to:
Postal address
Telephone number
Email address
Guest stay information (hotel or residences where your stay, date of arrival and departure and special requests)
Credit and debit card number or other payment data
Financial information in limited circumstances
Nationality, passport, visa or other government-issued identification information
Important dates, such as birthdays, anniversaries and special occasions
Membership program information (including co-branded payment cards, travel partner program affiliations)
Information about device you use to internet with us
Social media account ID, profile photo and other information publicly available, or information made available by/ linking your social media and loyalty accounts
In more limited circumstances, we also may collect:
Images and video and audio information via: (a) security cameras located in public areas, such as hallways and lobbies, in our properties; and (b) body-worn cameras carried by our loss prevention officers and other security personnel
If you submit any Personal Information about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the information in accordance with this Privacy Policy.


We collect your Personal Information directly and indirectly when your interacting with our product and service which including
Book a room online via email, official website, messaging channel and phone;
Sign up to our membership program;
Visit our website;
Visit our hotel and use our service and facilities, such as restaurants, concierge services, co-working space, joining activities etc.;
Access hotel internet;
Post review of your stay or interaction with us;
Complete our market research/ customer surveys;
Enter competitions or promotions.


We collect information you provide to us directly and indirectly when interacting with our products and services, including when you stay with us. This may include when you:
Book a room online via email, official website, messaging channel and phone;
Create, use or manage an online account;
Process payment;
Visit our website;
Fill out our online forms or registration cards;
Visit our hotels or use our hotel services and facilities, such as restaurants, concierge services, co-working space, joining activities etc.;
Access hotel internet;
Interact with us in online forums, by email, text, or on social media;
Post reviews of your stay or interaction with us;
Complete our market communications and promotional offers, as well as market research/customer surveys; and
Enter competitions or promotions.


Third-party service providers: We use service providers to process your personal Information strictly on our behalf. This processing would be for purposes as included in this Privacy Policy such as facilitating reservation and payments, sending out marketing material or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal Information for their own purposes or any other purpose.


Legal requirements
Lub d may disclose your Personal Information in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Lub d
To prevent or investigate possible wrongdoing in connection with the Services
To protect the personal safety of users of the Services or the public
To protect against legal liability


Our Services do not address anyone under the age of 18 (“”Children””).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when the Policy is posted on this page.


If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or contact us at:

Address: 224 Room no.6, Floor 1-2, Silom Road, Suriyawong, Bangrak, Bangkok, Thailand 10500
Telephone: +66 02 635 7373

Last updated February 2020.