Book Direct. Best Rate. Guaranteed.

Book direct on Lubd.com. Spot a cheaper rate within 24 hours? We’ll match it plus throw in an extra 10% off!

MAKE A CLAIM
How it works

How It Works (Spoiler: It's super simple!)

1

Book your stay on Lubd.com

Lock in your adventure at the best rate directly with us.

2

Spot a cheaper price?

If within 24 hours you discover a lower public rate somewhere else—no stress.

3

Let us know

Submit a claim within 24 hours, at least 72 hours before you check-in. Just fill in our quick claim form.

4

We handle the rest

Our team will verify your claim, and if it's legit (and it usually is), we'll hook you up with your reward.

Your Best Rate Guarantee Rewards

We’ve got your back from booking to check-out.

For Pre-Paid Bookings

Sip, Snack & Splurge—On Us

We’ll top up your stay with a stay credit voucher worth 10% of the matched rate. Redeem it at our bar, restaurant, Grab & Go or merch shop—no hoops, just good times and great local flavours.

Plus: Enjoy 20% off Food & Drinks (that’s your 15% Lub d perk, plus a 5% bonus).

For Pay on Arrival Bookings

Hassle-Free Rate Match

We’ll match the OTA rate and shave 10% off your room charge. No rerouting or re-booking—just pay the new, lower rate at check in.

Plus: Enjoy 20% off Food & Drinks (that’s your 15% Lub d perk, plus a 5% bonus).

What You Need for a Claim

Have these details handy: ​

  • Your Lubd.com booking number
  • Hotel name & Reservation dates
  • Screenshot of the cheaper rate (make sure it's clear!)
  • URL link to the cheaper rate (must be publicly accessible)

Good to Know

  • Claims must match hotel, room type, stay dates, and cancellation policy exactly.
  • Your claim must land at least 72 hours before check-in!
  • Claims must be submitted in English.
  • Excluded rates: private, bundled, member-only, group, or promo codes.

Heads-up!

This form is only for guests who’ve already booked on Lubd.com. If you haven’t booked yet but spotted a cheaper rate, reach out to the property directly (email, phone or chat) to lock in your price match before you book.

Why Book Direct with Lub d?

Lub d. No filter, full experience.

Best Price Always

Get the lowest rates—guaranteed—no sneaky fees, no surprises.

Flexible Plans

Life happens—book directly for easier changes.

15 % Off Food & Drinks

Enjoy every local flavor at a discount: bar, restaurant, Grab & Go—your tab is 15 % lighter.

One Free Laundry Load

Pack light: wash one load, on us, so you stay fresh all stay long.

FAQs

You Ask, We Answer

If you still have questions, drop us a line at brg@lubd.com—we’ve got your back!

It must be a publicly-advertised price on another site for the same hotel, room type, dates and cancellation policy, and at least 3% cheaper than your Lub d.com booking.

You’ve got 24 hours from the moment you book on Lub d.com, and your claim must land at least 72 hours before check-in.

  1. A clear screenshot of the lower rate

  2. The public URL where that rate appears

  3. Your Lub d.com booking number, hotel name, stay dates, full name and email

Upload all of the above in the claim form—easy.

Our E-commerce team reviews Monday–Friday, 9 AM–6 PM (within 72 hours).

  • Valid claim: We’ll price-match and either issue your voucher (prepaid) or adjust your room rate (pay-at-hotel), then email you the next steps.

  • Invalid claim: You’ll still get a 10 % off promo code for your next stay. 

  • Prepaid bookings → A voucher credit worth 10 % of the matched rate plus 20 % off food & drinks on-site. Use it at our bar, restaurant, Grab & Go or merch shop. (Voucher only valid during your stay; not for extend-stay.)

  • Pay-at-hotel bookings → Your Lub d rate is automatically cut by 10 %, and you still receive 20 % off food & drinks. No voucher needed—just show your confirmation email at check-in.

  • Voucher (prepaid): Present it at any Lub d Food & Beverage outlet or merch counter.
  • Pay-at-hotel: Show your confirmation email when you arrive—your room is already charged at the new rate.
  • F&B Discount: Automatically applied at checkout when you flash your digital booking confirmation.

Sorry, we only accept claims submitted in English right now.

Any rate that is:

  • Behind a login or membership wall

  • Tied to a private or group booking

  • Bundled with flights, tours or extra services

  • Offered via promo codes or special packages