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Best Rate Guarantee

LET’S GET YOU BOOKED

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guests

promo Code

Direct booking = best price + extras.

Book Direct. Best Rate. Guaranteed.

Book direct on Lubd.com. Spot a cheaper rate within 24 hours? We’ll match it plus throw in an extra 10% off!

Why Book Direct with Lub d?

One Free Laundry Load

Pack light: wash one load, on us, so you stay fresh all stay long. (*Limited to 1KG at Lub d Koh Tao Tanote Bay)

15 % Off Food & Drinks

Enjoy every local flavor at a discount: bar, restaurant, Grab & Go your tab is 15 % lighter.

Flexible Plans

Life happens book directly for easier changes.

Best Price Always

Get the lowest rates guaranteed no sneaky fees, no surprises.

How It Works (Spoiler: It's super simple!)

Book your stay on Lubd.com

Lock in your adventure at the best rate directly with us.

Spot a cheaper price?

Let our team know by submitting a form below.

Let us know

Submit a claim within 24 hours, at least 72 hours before you check-in. Just fill in our quick claim form.

We handle the rest

Our team will verify your claim, and if it's legit, we hook you up with your reward.

Your Best Rate Guarantee Rewards

We’ve got your back from booking to check-out.

For Pre-Paid Bookings

Sip, Snack & Splurge—On Us

We’ll top up your stay with a stay credit voucher worth 10% of the matched rate. Redeem it at our bar, restaurant, Grab & Go or merch shop—no hoops, just good times and great local flavours.

Plus: Enjoy 20% off Food & Drinks (that’s your 15% Lub d perk, plus a 5% bonus).

For Pay on Arrival Bookings

Hassle-Free Rate Match

We’ll match the OTA rate and shave 10% off your room charge. No rerouting or re-booking—just pay the new, lower rate at check in.

Plus: Enjoy 20% off Food & Drinks (that’s your 15% Lub d perk, plus a 5% bonus).

What You Need for a Claim

Have these details handy:

Good to Know

Heads-up!

This form is only for guests who’ve already booked on Lubd.com. If you haven’t booked yet but spotted a cheaper rate, reach out to the property directly (email, phone or chat) to lock in your price match before you book.

First Name

Last Name

Which Lub d did you Book?

Booking Confirmation Number

Arrival Date

Departure Date

Screenshot of Cheaper Rate (Max 2mb size)

Link to Cheaper Rate (Mandatory, publicly accessible URL)

Submission Timestamp

The form was sent successfully. Please allow up to 48 hours for our team to review and reply.

An error occured.

FAQs

You Ask, We Answer

If you still have questions, drop us a line at brg@lubd.com—we’ve got your back!

A clear screenshot of the lower rate
The public URL where that rate appears
Your Lub d.com booking number, hotel name, stay dates, full name and email

Upload all of the above in the claim form—easy.

What happens after I submit the form?

Our E-commerce team reviews Monday–Friday, 9 AM–6 PM (within 72 hours).

Valid claim: We’ll price-match and either issue your voucher (prepaid) or adjust your room rate (pay-at-hotel), then email you the next steps.
Invalid claim: You’ll still get a 10 % off promo code for your next stay.

What do I get if my claim is valid?

Prepaid bookings → A voucher credit worth 10 % of the matched rate plus 20 % off food & drinks on-site. Use it at our bar, restaurant, Grab & Go or merch shop. (Voucher only valid during your stay; not for extend-stay.)
Pay-at-hotel bookings → Your Lub d rate is automatically cut by 10 %, and you still receive 20 % off food & drinks. No voucher needed—just show your confirmation email at check-in.

How do I use my voucher or discount?

Voucher (prepaid): Present it at any Lub d Food & Beverage outlet or merch counter.
Pay-at-hotel: Show your confirmation email when you arrive—your room is already charged at the new rate.
F&B Discount: Automatically applied at checkout when you flash your digital booking confirmation.