หน้าแรก

FAQ

จองเลย

LET’S GET YOU BOOKED

Pick a spot, set a date

Check in
|
Check out
1
Direct booking = best price + extras.
จองเลย

LET’S GET YOU BOOKED

Pick a spot, set a date

Check in
|
Check out
1
Direct booking = best price + extras.

frequently
asked questions

We strive to answer all your questions below...

Staying With Us

Our dorms are a social zone designed for adult travelers, so they’re not suitable for children. If you’re traveling with kids, we recommend booking one of our private rooms so everyone can relax and enjoy their stay.

Guests must be at least 18 years old to check in at Lub d.

All guests need to be registered at the front desk. For private rooms, we allow outside visitors (valid ID required, and an extra charge may apply). Please note you’re responsible for any damage or issues caused by outside visitors.

All of our rooms are smoke-free. We do have designated smoking areas on-site — just follow the signs and you’re good to go. Smoking in the room will result in penalties.

We don’t provide baby cots, but our team can help recommend room types that work best for families.

No, cannabis is not permitted in any of our properties. While Thai law currently allows medical use with a valid prescription, recreational use and possession remain restricted. To keep our spaces safe, comfortable, and welcoming for all, guests are not allowed to use or carry cannabis on-site.

Check-in & Check-out

Check-in starts at 2:00 PM. Early check-in may be possible (subject to availability and extra charges). In the meantime, feel free to drop your bags and enjoy our common areas until your room is ready.

Check-out is by 12:00 PM (noon). Late check-out may be available for an additional charge — ask the front desk before your last day. After check-out, you’re still welcome to store your luggage and use our facilities until it’s time to go.

No stress — our front desk is open 24/7. You can check in any time after 2:00 PM.

Bookings & Payments

For flexible bookings, we just need a credit card guarantee. For non-refundable promotions, full payment is required at the time of booking.

Yes. You can pay by iPay, bank transfer, or get in touch with our reservations team directly to help finalize your booking.

We accept Visa, Mastercard, UnionPay, Alipay, and cash in local currency. In Lub d Siem Reap, USD cash is also accepted.

Changes & Cancellations

You can use the link in your confirmation email to modify or cancel, or email us at rsvn@lubd.com.

For flexible bookings, cancellations made at least 24 hours before arrival are free of charge. If you cancel later, the full booking amount will be charged. Non-refundable bookings follow the terms you agreed to at the time of reservation.

If you booked through a third party, all changes and cancellations must go through them.

On-Site Services

Every guest gets the essentials: a comfy bed, fresh linens, towels, body wash, shampoo, air conditioning, free Wi-Fi, and a key card.

Yes — we’re here for you 24/7.

Yes, just let our host team know in advance. Extra charges may apply.

We don’t offer rollaway beds, but connecting rooms may be available. Just ask us in advance.

We don’t offer rollaway beds, but connecting rooms may be available. Just ask us in advance.

Special Requests

Of course — just let the property know in advance and we’ll make it special. Additional charges may apply. Contact your hotel directly by email:
  • Lub d Bangkok Siam: contact.siam@lubd.com
  • Lub d Phuket Patong: contact.patong@lubd.com
  • Lub d Koh Samui Chaweng Beach: contact.samui@lubd.com
  • Lub d Siem Reap: contact.siemreap@lubd.com
  • Lub d Makati: contact.makati@lubd.com
  • Lub d Bangkok Chinatown: contact.chinatown@lubd.com
  • Lub d Koh Tao Tanote Bay: contact.kohtao@lubd.com

Yes! Our team loves a good celebration. Email the property directly and we’ll help arrange something memorable (charges may apply).

We’ll always do our best to meet your requests. Let us know early so we can check availability.

Email us at rsvn@lubd.com and we’ll check availability and send you upgrade options.

Just drop by reception during your stay and we’ll sort it out for you.

If you booked via a travel agent or OTA, contact them directly. If you booked with us, email our reservations team or speak to the front desk:
  • Lub d Bangkok Siam: contact.siam@lubd.com
  • Lub d Phuket Patong: contact.patong@lubd.com
  • Lub d Koh Samui Chaweng Beach: contact.samui@lubd.com
  • Lub d Siem Reap: contact.siemreap@lubd.com
  • Lub d Makati: contact.makati@lubd.com
  • Lub d Bangkok Chinatown: contact.chinatown@lubd.com
  • Lub d Koh Tao Tanote Bay: contact.kohtao@lubd.com